IMPORTANT INFORMATION
IMPORTANT INFORMATION
PASSPORT REQUIREMENTS
You must have a valid passport book to enter and return from Mexico.
Your passport must be valid for six months from the date you arrive in Los Cabos, Mexico.
Make sure you carry a copy of your passport in the event yours is misplaced.
PASSPORT REQUIREMENTS
You must have a valid passport book to enter and return from Mexico. Your passport must be valid for six months from the date you arrive in Los Cabos, Mexico.
Make sure you carry a copy of your passport in the event yours is misplaced.
AIRPORT PROCEDURES
MISSED FLIGHTS / CANCELLATIONS
At the airport, if your flight has been cancelled or if you miss your flight, proceed to your airline to reschedule.
Once accommodations have been made, please contact The Gra Group, 216-801-1112 or via email at
This email address is being protected from spambots. You need JavaScript enabled to view it. so that any transfers can be coordinated.
CHECKED LUGGAGE
Airlines charge for checked luggage. Baggage fees are your responsibility and can range from $30 to $75 for your first bag within the weight limit of less than 50 lbs.
Any bag over 50 lbs is subject to an additional fee of $100 or more. You must limit your luggage to two pieces per person.
One additional piece of carry-on luggage is permitted and must fit under the seat of the aircraft.
As these regulations are different for each airline, please check with your individual carrier prior to departure for current guidelines.
LOST LUGGAGE
You will need to check with your airline and report any lost luggage.
Neither Heritage Pool nor The GRA Group are responsible for lost luggage.
If your homeowner’s insurance does not cover lost luggage, you may wish to purchase a travel insurance policy.
AIRPORT PROCEDURES
MISSED FLIGHTS / CANCELLATIONS
At the airport, if your flight has been cancelled or if you miss your flight, proceed to your airline to reschedule. Once accommodations have been made, please contact The Gra Group, 216-801-1112 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. so that any transfers can be coordinated.
CHECKED LUGGAGE
Airlines charge for checked luggage. Baggage fees are your responsibility and can range from $30 to $75 for your first bag within the weight limit of less than 50 lbs. Any bag over 50 lbs is subject to an additional fee of $100 or more. You must limit your luggage to two pieces per person. One additional piece of carry-on luggage is permitted and must fit under the seat of the aircraft. As these regulations are different for each airline, please check with your individual carrier prior to departure for current guidelines.
LOST LUGGAGE
You will need to check with your airline and report any lost luggage.
Neither Heritage Pool nor The GRA Group are responsible for lost luggage.
If your homeowner’s insurance does not cover lost luggage, you may wish to purchase a travel insurance policy.
